Card Clash - Don't pay twice

Don't pay twice…

Our ticket machines have been designed to accept a variety of cards and passes, ensuring a seamless experience for all of our customers. However, sometimes this can lead to a card clash. 

A card clash is where our contactless payment system unintentionally connects to a payment card stored in a phone case or a card enabled on a mobile device, instead of the intended mobile ticket for example, Apple pay. 

To avoid this, we recommend keeping credit and debit cards separate from concessionary passes and mobile tickets. 

How do I do this?

• Removing your phone from its case when scanning a mobile ticket.
• Temporarily disabling your phone’s NFC function to prevent unintended contactless payments.

How do I turn off my phones NFC function?

How to Turn ON or OFF NFC on Android (Including Samsung)

If a payment card is accidentally charged instead of a pass or mobile ticket, please contact our customer service team. A full refund will be issued upon providing proof of a valid mobile ticket or pass for the journey in question.

Express Travel Card - To avoid being charged twice, ensure your express travel card has also been turned off. 
Open your Apple Wallet app and select the payment card you use in Express Mode. Tap the more button (three dots in the top-right corner) > Card Details > Express Transit Settings. Turn the switch to disable Express Mode for that card. This prevents the card from being used automatically without authentication, while keeping it in your Apple Wallet.