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Service levels due to the Coronavirus

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Coronavirus (Covid-19) updates

1 week ago Tue 24th Mar 2020

Updated 02.04.2020 11:00

From Saturday 4 April

We have further reviewed our service levels and are making some amendments based on customer feedback and patronage, effective from Saturday 4 April. The changes have been highlighted in bold in the table below and mainly effect Saturdays and Sundays.  To view timetables please visit the Routes & Maps tab, click on your route and select the date you'd like to travel and the direction of travel. Alternatively, you can also view times on our app.

Service(s) Monday to Friday Saturday Sunday
1 & 2 Saturday timetable No service No service
4 Sunday timetable Sunday timetable Sunday timetable
6 30 min frequency, earlier finish No service
Withdrawn due to extremely low patronage. Please use service 8 as an alternative.
No service
Withdrawn due to extremely low patronage. Please use service 8 as an alternative.
8 & 9 Sunday timetable with extra morning buses for Heath Hospital Special timetable
20 minute combined frequency between the city centre and Heath Hospital
Special timetable
Each service will operate hourly, giving a 30 minute combined service between the city centre and Heath Hospital
9C No service No service No service
11 Sunday timetable with extra morning buses from Pengam Green to city centre Sunday timetable
with some evening journeys withdrawn due to low patronage
Special timetable, hourly service
13 Sunday timetable Sunday timetable, earlier finish Special timetable, 2 hourly service
15 Monday to Friday timetable No service No service
17 & 18 Sunday timetable with extra morning buses Sunday timetable
with some evening journeys withdrawn due to low patronage
Sunday timetable
21 & 23 Sunday timetable with extra morning buses Sunday timetable, earlier fnish Special timetable
each service will operate every 2 hours
24 Sunday timetable with extra morning buses Sunday timetable Special hourly timetable and will run via Gabalfa* to replace withdrawn service 35. Click here to see route map through Gabalfa
25 Sunday timetable Sunday timetable Special hourly timetable and will run via Gabalfa* to replace withdrawn service 35. Click here to see route map through Gabalfa
27 Sunday timetable with extra morning buses 30 min. daytime frequency Special timetable, hourly service
28B Sunday timetable Sunday timetable, earlier finish Special timetable, 2 hourly service
30 Sunday timetable with extra morning buses Sunday timetable No service
Withdrawn due to extremely low patronage
35 Sunday timetable Sunday timetable No service
Withdrawn due to extremely low patronage.
Replaced by diverted services 24 & 25 along College Road and Gabalfa Avenue (Master Gunner), Gabalfa Avenue (TA centre) but unfortunately no service along Whitchurch Road or through Cathays. Click here to see route map through Gabalfa
44 & 45 Sunday timetable with extra morning buses 40 min. daytime frequency (combined 20 min. frequency) Special timetable
Each service will operate hourly, providing a 30 minute service to St. Mellons
49 & 50 Sunday timetable with extra morning buses 40 min. daytime frequency (combined 20 min. frequency) Special timetable
Each service will operate hourly, providing a 30 minute service to Llanrumney
51 2 morning buses No service No service
52 Sunday timetable (not serving CMet Cyncoed campus) Sunday service with earlier finish (not serving CMet Cyncoed campus) No service
Withdrawn due to extremely low patronage
53 No service No service No service
57 & 58 Sunday timetable with extra morning buses 40 min. daytime frequency (combined 20 min. frequency) Special timetable
Each service will operate hourly, providing a 30 minute service to Llanedeyrn, Pentwyn & Pontprennau
61 Sunday timetable with extra morning buses Sunday timetable Special timetable, hourly service
63 Sunday timetable to Ty Nant Court, Radyr (NOT Pentyrch or Creigiau*) Sunday timetable to Ty Nant Court, Radyr (NOT Pentyrch or Creigiau*) No service
Withdrawn due to low extremely patronage
64 Monday to Friday timetable No service No service
65 & 65A Monday to Friday timetable No service No service
66 No service No service No service
92 & 94 Sunday timetable with extra morning buses Sunday timetable Special timetable
2 hourly service providing an hourly service between city centre and Penarth
93 No service No service No service
95 Special timetable with additional buses morning and evening for Llandough Hospital.
Addition of 0635 journey from city centre to Llandough Hospital for key workers.
Special timetable.
Addition of 0635 journey from city centre to Llandough Hospital for key workers.
Special timetable, 2 hourly service
95A & 95B No service No service No service
96A Sunday timetable with extra morning buses Sunday timetable Special timetable, 2 hourly service
97 & 97A No service No service No service
98 No service No service No service
100 Sunday timetable No service
Service withdrawn due to extremely low patronage
No service
Service withdrawn due to extremely low patronage
H59 Monday to Friday timetable No service No service
H95 No service No service No service
M1/2/3/4 No service No service No service
X59 Special timetable including half hourly service to St. Edeyrn's via Pontprennau No service
Service withdrawn due to extremely low patronage
No service
Service withdrawn due to extremely low patronage

* service 25 will follow normal inbound route to Whitchurch Common, then run via College Road and end its journey at Aberporth Road bus stop. The bus will then run from Aberporth Road stop as service 24 to the city centre via College Road, along Gabalfa Avenue to Master Gunner, return back along Gabalfa Avenue to Bridge Road, then via Llandaff and Pontcanna to the city centre.

From Sunday 29 March

We made some further amendments to our timetables based on the feedback we've received from our customers, especially for key workers travelling to/from Heath Hospital and Llandough Hospital. We are still following Sunday timetables every day of the week (Monday through to Sunday) on most routes, with the exception of some services as shown in the table below.  To view timetables please visit the Routes & Maps tab, click on your route and select the date you'd like to travel and the direction of travel. Alternatively, view times on our app.

Service(s) Monday to Friday Saturday Sunday
1 & 2 Saturday timetable No service No service
4 Sunday timetable Sunday timetable Sunday timetable
6 30 min frequency, earlier finish 30 min daytime frequency, no evening service 30 min daytime frequency, no evening service
8 & 9 Sunday timetable with extra morning buses for Heath Hospital Sunday timetable with extra morning buses for Heath Hospital; reduced hourly evening frequency after 18:00 Sunday timetable with extra morning buses for Heath Hospital; reduced hourly evening frequency after 18:00
9C No service No service No service
11 Sunday timetable with extra morning buses from Pengam Green to city centre Sunday timetable Sunday timetable
13 Sunday timetable Sunday timetable, earlier finish Sunday timetable, earlier finish
15 Monday to Friday timetable No service No service
17 & 18 Sunday timetable with extra morning buses Sunday timetable Sunday timetable
21 & 23 Sunday timetable with extra morning buses Sunday timetable, earlier fnish Sunday timetable, earlier finish
24 Sunday timetable with extra morning buses Sunday timetable Sunday timetable
25 Sunday timetable Sunday timetable Sunday timetable
27 Sunday timetable with extra morning buses 30 min. daytime frequency 30 min. daytime frequency
28B Sunday timetable Sunday timetable, earlier finish Sunday timetable, earlier finish
30 Sunday timetable with extra morning buses Sunday timetable Sunday timetable
35 Sunday timetable Sunday timetable Sunday timetable
44 & 45 Sunday timetable with extra morning buses 40 min. daytime frequency (combined 20 min. frequency) 40 min. daytime frequency (combined 20 min. frequency)
49 & 50 Sunday timetable with extra morning buses 40 min. daytime frequency (combined 20 min. frequency) 40 min. daytime frequency (combined 20 min. frequency)
51 2 morning buses No service No service
52 Sunday timetable (not serving CMet Cyncoed campus) Sunday service with earlier finish (not serving CMet Cyncoed campus) Sunday service with earlier finish (not serving CMet Cyncoed campus)
53 No service No service No service
57 & 58 Sunday timetable with extra morning buses 40 min. daytime frequency (combined 20 min. frequency) 40 min. daytime frequency (combined 20 min. frequency)
61 Sunday timetable with extra morning buses Sunday timetable Sunday timetable
63 Sunday timetable to Ty Nant Court, Radyr (NOT Pentyrch or Creigiau*) Sunday timetable to Ty Nant Court, Radyr (NOT Pentyrch or Creigiau*) Sunday timetable to Ty Nant Court, Radyr (NOT Pentyrch or Creigiau*)
64 Monday to Friday timetable No service No service
65 & 65A Monday to Friday timetable No service No service
66 No service No service No service
92 & 94 Sunday timetable with extra morning buses Sunday timetable Sunday timetable
93 No service No service No service
95 Special timetable with additional buses morning and evening for Llandough Hospital Sunday timetable Sunday timetable
95A & 95B No service No service No service
96A Sunday timetable with extra morning buses Sunday timetable Sunday timetable
97 & 97A No service No service No service
98 No service No service No service
100 Sunday timetable Sunday timetable Sunday timetable
H59 Monday to Friday timetable No service No service
H95 No service No service No service
M1/2/3/4 No service No service No service
X59 Special timetable including half hourly service to St. Edeyrn's via Pontprennau Special timetable including half hourly service to St. Edeyrn's via Pontprennau Special timetable including half hourly service to St. Edeyrn's via Pontprennau

 * For buses to Pentyrch and Creigiau please contact Traveline Cyrmu on 0800 464 0000 or via their social media channels.

We are still running buses to ensure key workers can get to and from work and to access shops for essential items. 

Our website timetables have been updated and can be viewed on our Routes & Maps page, by selecting your route and clicking on the date you wish to travel.

Social distancing

We would appreciate your co-operation and ask that you respect our drivers and other customers, and help prevent the spread of the Coronavirus by following the steps below:

  • stand at least 2m apart whilst waiting for the bus
  • board the bus one at a time
  • sit as far apart as possible.  Do not sit next to someone else, and if possible leave a row of seats between you and others.
  • do not travel if you feel unwell 
  • only travel if it is essential

4 week to go, direct debit and annual tickets

Click here to find out how you can freeze or cancel your ticket.

Customer Services

Our Customer Service centres at our Head Offices on Sloper Road and at Westgate Street will be closed to customers from Monday 23rd March until further notice.  If you lose an item on our buses, give our Lost Property department a call on 029 2066 6444, and we will do our best to return any essential items to you.  

Social media will be manned between 8am and 5pm Mondays to Fridays and between 10am and 4pm on Saturdays.

Customers are reminded that tickets can be purchased on our app and timetable and route information is available on our app and website.

Thank you!

We would like to thank our customers for their continued support and understanding during these unprecedented times.  We know that many of you rely on buses every day, and the kind messages you've sent us of support are really appreciated.  We would also like to thank our staff for their part in enabling us to continue running.  Thank you! 

What you can do to help prevent the spread of COVID-19

Below is the advice issued by public health bodies:

  • Wash your hands regularly with soap and water for 20 seconds.  If soap and water is not available, use hand sanitiser gel.
  • cover your mouth and nose with a tissue (not your hands) when you cough or sneeze
  • put used tissues in the bin straight away and wash your hands immediately
  • try to avoid close contact with people who are unwell
  • do not touch your eyes, nose or mouth if your hands are not clean.

For more information, visit Public Health Wales' website by clicking here

Sending a big #CheersDrive to all our customers for their support.

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